After-sales & Returns

In-stock products are shipped directly from our California, USA warehouse for faster delivery. By placing an order, you confirm that you have read and agree to the after-sales conditions below.

Adult products are generally not accepted for return. A return request may be considered only when the product is brand new, unused, and its original package and seals have never been opened.

After the returned package has been received and verified to be in good condition, the refundable balance will be issued after applicable shipping and restocking fees have been deducted. Any applicable fees will be confirmed as part of the return authorization process.

If an item arrives damaged, contact info@himdoll.com within three calendar days of delivery. Include your order number and clear photos of the outer carton, shipping label, and damaged product. Please keep all original packaging until our support team provides instructions.

The available resolution will be determined according to the verified type and extent of the damage. Claims submitted after the three-day reporting period may be ineligible for support, except where mandatory consumer rights apply.

TPE products feature hand-painted facial makeup. Normal makeup wear that occurs during handling or use is not considered a manufacturing or quality defect.

Products use a standard internal skeleton. Do not force joints or bend the product beyond natural human poses. Follow the supplied care and posing instructions to avoid damage.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded in the customer's jurisdiction.